• What is Empathy?

    Posted on March 16, 2015 by in Learning & Development


    Empathy is simply recognizing emotions in others, and being able to “put yourself in another person’s shoes” – understanding the other person’s perspective and reality.

    To be empathic, you have to think beyond yourself and your own concerns. Once you see beyond your own world, you’ll realize that there’s so much to discover and appreciate!

    6 key tips in cultivating a more empathetic approach:

    1. Put aside your viewpoint, and try to see things from the other person’s point of view.
    2. Validate the other person’s perspective.
    3. Examine your own attitude.
    4. Listen :
    • Listen to the entire message that the other person is trying to communicate:
    • Listen with your ears – what is being said, and what tone is being used?
    • Listen with your eyes – what is the person doing with his or her body while speaking?
    • Listen with your instincts – do you sense that the person is not communicating something important?
    • Listen with your heart – what do you think the other person feels?
    1. Ask what the other person would do.
    2. Practice these skills when you interact with people.

    It’s a great gift to be willing and able to see the world from a variety of perspectives – and it’s a gift that you can use all of the time, in any situation.